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Benchmarking Citizen Report Card on NBA/SBM

This report comprises of findings from a Citizen Report Card (CRC) exercise that was conducted in six districts each of two states, Tamil Nadu and Odisha, to gather citizen feedback on sanitation. Specifically, citizens who had built an Individual Household Latrine (IHHL) in the last five years using the most recent SBM programme, the NBA incentive (or the earlier TSC) constituted the respondents pool for the CRC survey. The intent was to study citizen voices in the Swachha Bharat Mission-Gramin (SBM-G) till recently the Nirmal Bharat Abhiyan (NBA), as a part of Public Affairs Centre’s BMGF-funded larger study, Improving Consumer Voices and Accountability in the Nirmal Bharat Abhiyan, now SBM. With regard to this national flagship rural sanitation programme of the Central Government to provide total sanitation coverage in India’s rural areas, the study set out to examine whether and how much the consumers/beneficiaries of the scheme had avenues for engagement with the process of building a household toilet in their homes.
Officials’ interviews at every level of the SBM (previously NBA) implementation – ranging from Gram Panchayat officials to district level and line officials of the various ministries involved in the implementation, supplemented the beneficiary household interviews.

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