Armed with the mission of good governance, our founder, Dr Samuel Paul and a few friends pioneered the first Citizen Report Card (CRC) in 1992 where an assessment of the public services in Bangalore was conducted. The experiment received widespread acclaim both nationally and internationally. This led to the formal creation of Public Affairs Centre (PAC) two years later in 1994, a non-partisan, not-for-profit research organisation with two decades of experience in the field of Public Policy and action-oriented Research with financial support from the National Foundation for India and the Ford foundation.
In the last 22 years, PAC has worked with various government departments. Some of the research work that we do have been commissioned by them, which speaks volumes of our credibility. These include Social Audit of Public Service Distribution in Karnataka, Assessment of Bangalore Water and Sewage Supply Board (BWSSB) services, Assessment of Bangalore Electricity Supply Company (BESCOM) services in the city, Assessing Stakeholder perceptions on water security in peri-urban areas of Bangalore in collaboration with Environmental Management and Public Research Institute (EMPRI).