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Improving consumer voices and accountability in Swachh Bharat Mission – Gramin (SBM-G)

The project (August 2013 – December 2016) aims to address demand and supply issues through the use of social accountability tools (SATs) to identify barriers to effective implementation, increase the voice of consumers in the SBM implementation, and propose ways to demand greater accountability from service providers to improve the performance of SBM.

  • Project Commenced (August 2013)
  • Scoping and Meeting State Govt Officials (Odisha and TN) (December 2013-January 2014)
  • Citizen Report Card (CRC) * 1 Scoping, Pilot testing and final execution for both states (February -October 2014)
  • CRC * 1 Final Report (February 2015)
  • National Policy Review (NPR)**(Revised) (June 2015)
  • Case Studies (July-September 2015)
  • CRC + ***(November 2015-February 2016)
  • Community Score Cards (CSCs) **** (March-June 2016)
  • CRC* 2 (April- November 2016)
  • CSC Interface Meeting (September- October 2016)
  • Final NPR** Review (September-November 2016)
  • Final Project Report (December 2016-January 2017)

* Citizen Report Cards (CRC) are participatory surveys that provide quantitative feedback on user perceptions on the quality, adequacy and efficiency of public services.

** National Policy Review (NPR) is a review of the sanitation policies in the country and specific states

*** Citizen Report Card (CRC+) is a supply side analysis of service delivery

****Community Score Card (CSC) are qualitative monitoring tools that are used for local level monitoring and performance evaluation of services, projects and even government administrative units by the communities themselves.

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