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Benchmarking Public Services in North-East India

A total of 2734 beneficiaries across 7 districts (Churachandapur , Ribhoi , Cachar , Wokha , Goalpara, Chandel , Lawngtlai) of 5 North Eastern States viz., Assam, Meghalaya, Mizoram, Manipur and Nagaland were interviewed under the CRC exercise. The CRC covered all aspects of 10 GoI schemes such as socio-economic profile, program awareness, transparency, quality of services provided and recommendations by end-users to improve the implementation of the scheme.

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Evolved as a group for citizens to connect with the government; active engagement in electoral reform and public service analysis
Developed Citizen Report Cards, began to engage in research on state projects
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