Public Affairs Centre (PAC) is known for its flagship product, the Citizen Report Card (CRC). The CRC is a simple but powerful tool that gathers feedback from users of public services through systematic sample surveys on aspects of service quality that users know best. The findings enable users to demand better services and public agencies to identify strengths and weaknesses in their work. However, the CRC does not facilitate an in-depth analysis into the gaps that exist in the process of implementing the scheme or services by the Government. This analysis is facilitated by the Citizen Report Card Plus (CRC+) which goes a step further by tracking the factors that cause the weaknesses/problems in implementation.
To know how we carry out our CRC+ exercise please click HERE