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Mid-Tier Smart Cities in India

The recent boom in the growth of India’s Tier II cities, the ongoing development, and expansion of these cities, have made them...

The Community Score Card approach

The Community Score Card (CSC) process is a community-based monitoring tool that is a hybrid of the techniques of social audit, community...

Findings from Benchmarking Citizen Report Cards in Odisha and Tamil Nadu under SBM – CRC 2

After the CRC-1 studied the NBA, its processes, outcomes and beneficiary engagement in 2014, the program changed to SBM (G) under the...

An Assessment of the Services of BangaloreWater Supply and Sewerage Board (BWSSB)

The Bangalore Water Supply and Sewerage Board (BWSSB) provides two of the most critical services that the city needs – potable water of...