Page 38 - PAC Annual Report April 2022-March 2023
P. 38

Annual Report 2023  Knowledge Partnership with Department of Minority
           Welfare (DMW), Karnataka




                                             Funder
           Time period
                                             Department of Minority Welfare,
           August 2021 to July 2024
                                             Government of Karnataka


           Key Activities:

           •   Conducted review of selected existing programmes and schemes to identify gaps in design and delivery
           •   Developed a roadmap for improvement of the selected programme and scheme design and delivery
           •   Redesigned standards, processes and templates of the service delivery framework

           •   Provided a framework for citizen relationship management through evaluation of grievance redressal.

















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